2. Applicability

These General Terms & Conditions apply to all offers, bookings, registrations, purchases, agreements and services provided by SØSOUL unless expressly agreed otherwise in writing.

By booking, purchasing or participating in a service or event, the Client or Participant confirms acceptance of these General Terms & Conditions.

Where services are provided by an independent Facilitator, additional terms of that Facilitator may apply. If there is a conflict between these terms and specific written agreements relating to a particular booking or collaboration, the specific written agreement takes precedence.

Any mandatory rights granted to consumers under Dutch law remain unaffected.

3. Formation of an Agreement

An Agreement is formed when:

a booking or registration has been confirmed by SØSOUL;

payment has been made through SØSOUL or an authorised booking platform;

an offer or proposal from SØSOUL has been accepted in writing; or

SØSOUL and the Client have otherwise confirmed an agreement in writing.

Electronic communication, including email, online booking systems and electronic checkout, may constitute written confirmation.

SØSOUL reserves the right to refuse a booking or participation where reasonably necessary, including where the requested service is unsuitable, where safety may be compromised or where the proposed use of the space conflicts with the purpose, values or reasonable house rules of SØSOUL.

4. Prices and Payment

All consumer prices are stated including VAT where applicable, unless expressly stated otherwise.

Business prices may be quoted excluding VAT where permitted.

Unless agreed otherwise, services, sessions and event tickets must be paid before participation.

Where SØSOUL issues an invoice, the payment term stated on the invoice applies. If no payment term is specified, payment is due within 14 days of the invoice date.

If payment is overdue, SØSOUL may suspend future services or bookings until the outstanding amount has been paid.

For consumers, statutory requirements concerning payment reminders, statutory interest and collection costs will be observed.

5. Individual Sessions and Programs

SØSOUL offers individual work and programs aimed at personal development, awareness and wellbeing.

Methods used within sessions may include, depending on the practitioner and service, coaching, regression therapy, PSYCH-K®, meditation, breathwork, reflective practices and other approaches aimed at personal development.

The exact nature and content of a session or program will depend on the service booked.

Participation is voluntary.

SØSOUL does not guarantee a particular result or outcome. Personal development and therapeutic processes are individual and may differ from person to person.

Cancellation

Unless different cancellation conditions are expressly stated at the time of booking, an individual appointment may be cancelled or rescheduled without charge up to 24 hours before the scheduled starting time.

Cancellations within 24 hours of the appointment and no-shows may be charged at 100% of the booked fee.

If SØSOUL needs to cancel an appointment, the Client will be offered a replacement appointment or, where appropriate, a refund of the amount paid for that appointment.

Nothing in this clause limits statutory consumer rights where these apply.

6. Health, Wellbeing and Personal Responsibility

SØSOUL’s services are intended to support personal development, self-awareness and wellbeing.

They are not a substitute for medical, psychological or psychiatric diagnosis or treatment.

SØSOUL and its Facilitators do not diagnose medical or psychiatric conditions unless the relevant practitioner is independently legally qualified and explicitly acting in that professional capacity.

Participants remain responsible for determining whether participation is appropriate for them.

Some sessions or activities may involve physical, emotional or psychological intensity. Depending on the activity, certain health conditions may make participation unsuitable or require prior consultation with a qualified healthcare professional.

Participants are responsible for informing SØSOUL or the relevant Facilitator before participation of relevant circumstances that may materially affect safe participation, including pregnancy, significant physical conditions, a history of psychosis or other serious psychiatric conditions, or medication that may materially affect participation.

Participants are never required to disclose more personal or medical information than is reasonably necessary to assess safe participation.

Where SØSOUL or a Facilitator reasonably believes that participation may not be appropriate or safe, participation may be refused, paused or discontinued.

In an emergency or in case of serious physical or psychological symptoms, Participants should contact an appropriate healthcare professional or emergency service.

7. Events, Workshops, Classes and Ceremonies

SØSOUL hosts different types of events.

Some events are created and delivered directly by SØSOUL.

Others are collaborations between SØSOUL and independent Facilitators.

SØSOUL also provides space for events organised entirely by independent Facilitators or external organisations.

The event description, booking page or other written communication will, where relevant, indicate who is responsible for organising and delivering the activity.

Booking and payment

Participation is confirmed once the booking and any required payment have been completed.

Unless expressly stated otherwise, tickets are personal and may not be resold commercially.

A Participant may request to transfer a ticket to another person. SØSOUL may accept such a transfer provided this is reasonably practicable and any relevant participation requirements are met.

Cancellation by the Participant

For events, workshops, classes and ceremonies taking place on a specific date or during a specific period, purchased tickets are generally non-refundable unless otherwise stated at the time of booking or required by applicable law.

Where SØSOUL voluntarily offers a different cancellation or transfer policy for a particular event, the conditions stated on that event’s booking page apply.

Failure to attend does not entitle the Participant to a refund.

Cancellation or rescheduling by SØSOUL

SØSOUL may cancel, postpone or reschedule an event where reasonably necessary, including due to illness, insufficient registrations, circumstances affecting the Facilitator, safety concerns, technical issues, government measures or force majeure.

If SØSOUL cancels an event and no suitable alternative is offered or accepted, amounts paid directly to SØSOUL for the cancelled event will be refunded.

If an event is rescheduled, Participants will be informed and given reasonable options depending on the circumstances.

SØSOUL is not responsible for additional personal expenses incurred by a Participant in connection with an event, such as travel or accommodation costs, except where liability cannot lawfully be excluded.

8. Independent Facilitators

Independent Facilitators operating at or through SØSOUL remain independent professionals and are not employees of SØSOUL unless expressly stated otherwise.

Where an independent Facilitator is responsible for delivering a service, that Facilitator remains professionally responsible for the content, methods and execution of their work.

Facilitators are responsible for possessing the knowledge, experience, qualifications, registrations and insurance reasonably required for the services they provide.

SØSOUL may select Facilitators based on its own standards, values and assessment, but such selection does not constitute a guarantee regarding any specific result from their services.

Where SØSOUL is directly involved in organising, selling or presenting an event, SØSOUL will fulfil the legal responsibilities that apply to its own role.

Nothing in these terms excludes liability where such liability cannot lawfully be excluded.

9. Space Rental

The SØSOUL space may be rented by Facilitators, businesses, teams, organisations and private groups.

A rental booking becomes final once confirmed in writing by SØSOUL and, where applicable, after the required payment or deposit has been received.

Unless otherwise agreed in writing, cancellation of a space rental is free of charge up to 7 days before the reservation.

For cancellations made within 7 days of the reservation, SØSOUL may charge the full rental amount.

Different cancellation arrangements may be agreed in writing for larger bookings, full-day rentals, recurring bookings, private events or bespoke arrangements.

Use of the space

The Renter must use the premises responsibly and only for the agreed purpose.

The Renter is responsible for the conduct of their employees, Facilitators, Participants, guests and other persons admitted to the premises in connection with their booking.

The Renter must comply with reasonable house rules, safety instructions and maximum occupancy requirements.

The Renter may not use the premises for illegal activities or activities that materially conflict with the agreed purpose of the booking.

SØSOUL reserves the right to refuse or terminate use of the premises where there is a serious safety concern, unlawful activity, material breach of the agreement or significant risk of damage.

Damage

The Renter is responsible for damage to the premises, furniture, equipment or other property caused by the Renter or persons for whom the Renter is responsible, except for normal wear and tear.

Reasonable repair or replacement costs may be charged to the Renter.

Insurance

Professional and/or business liability insurance appropriate to the activity is strongly recommended for all Renters and may be required by SØSOUL for certain professional activities.

Independent Facilitators offering professional services through or in collaboration with SØSOUL may be required to maintain adequate professional and/or business liability insurance.

10. Collaborations, Revenue Share and Ticket Sales

SØSOUL may enter into separate arrangements with Facilitators or organisations regarding events, workshops or other activities.

Such arrangements may include:

space rental;

revenue-sharing arrangements;

commission or fees for tickets sold through SØSOUL;

co-produced events; or

other individually agreed commercial arrangements.

The specific financial terms, responsibilities, cancellation arrangements and division of duties will be agreed separately in writing.

Unless expressly agreed otherwise, the existence of a commercial collaboration does not create an employment relationship, partnership, agency or joint venture between SØSOUL and the Facilitator or organisation.

Each party remains responsible for its own tax obligations, administration, professional conduct and legal obligations.

11. Products and Online Sales

Products may be purchased at the SØSOUL physical location or through the SØSOUL webshop.

Products must conform to the agreement and consumers retain all statutory rights regarding defective or non-conforming products.

Purchases in the physical store

There is no statutory right of withdrawal for purchases made in a physical store.

Any voluntary exchange or return policy communicated by SØSOUL at the time of purchase applies in addition to statutory rights concerning defective products.

Online purchases

Consumers purchasing products online generally have a statutory right to withdraw from the purchase within 14 days after receiving the product, without giving a reason, unless a statutory exception applies.

After notifying SØSOUL of the withdrawal within the applicable period, the consumer must return the product within the legally applicable return period.

Unless otherwise stated before purchase, the direct cost of returning the product is borne by the consumer.

SØSOUL will make the legally required refund within the applicable statutory period. SØSOUL may, where permitted by law, wait with reimbursement until the returned goods have been received or the consumer has provided evidence that the goods have been returned.

The consumer may inspect the product as they would reasonably be able to do in a physical store. If a product has been handled beyond what is necessary to determine its nature, characteristics and functioning, the consumer may be responsible for any resulting reduction in value.

Statutory exceptions to the right of withdrawal remain applicable.

Nothing in this section limits the consumer’s statutory rights concerning defective or incorrectly delivered products.

12. Event Tickets and Right of Withdrawal

Where an event, workshop, ceremony, class or other leisure activity is booked for a specific date or period and falls within the statutory exception to the right of withdrawal, the statutory 14-day cooling-off period does not apply.

This means that purchasing such a ticket constitutes a binding booking, subject to the cancellation terms stated in these General Terms & Conditions and any event-specific terms.

Where the statutory exception does not apply, any mandatory right of withdrawal remains unaffected.

13. Intellectual Property

Unless expressly agreed otherwise, all materials created or provided by SØSOUL, including written materials, exercises, course content, concepts, photographs, videos, recordings, designs and other original materials, remain the intellectual property of SØSOUL or the relevant rights holder.

Materials may be used for personal purposes connected with the service for which they were provided.

They may not be copied, reproduced, distributed, sold, published, taught, commercially exploited or made available to third parties without prior written permission from the relevant rights holder.

Independent Facilitators retain the intellectual property rights to their own original materials unless otherwise agreed in writing.

14. Photography and Recordings

Participants may not make audio or video recordings of sessions, workshops, ceremonies or other Participants without prior permission.

SØSOUL will not use identifiable photographs or recordings of Participants for marketing purposes without an appropriate legal basis and, where required, consent.

Where photography or filming is planned during an event, Participants will be informed where reasonably possible.

15. Personal Property

Participants, Clients, Facilitators, Renters and visitors remain responsible for their own personal belongings.

SØSOUL is not responsible for loss, theft or damage to personal property unless the loss or damage results from circumstances for which SØSOUL is legally liable.

16. Liability

SØSOUL will perform its obligations with reasonable care.

To the extent permitted by law, SØSOUL is not liable for damage resulting from circumstances outside its reasonable control or from incorrect or incomplete information provided by a Client or Participant.

SØSOUL is not responsible for the independent professional acts or omissions of third-party Facilitators where SØSOUL is not legally responsible for those acts or omissions.

Nothing in these General Terms & Conditions excludes or limits liability where exclusion or limitation is prohibited by law, including liability resulting from intent or deliberate recklessness where such liability cannot legally be excluded.

Any limitation of liability contained in these terms applies only to the extent permitted under applicable Dutch law.

17. Force Majeure

SØSOUL is not liable for failure or delay in performing an obligation where this is caused by circumstances beyond its reasonable control.

Such circumstances may include, depending on the situation, government measures, serious illness, epidemics or pandemics, fire, flooding, extreme weather, utility failures, transport disruption, strikes, public disturbances or other events that reasonably prevent performance.

Where possible, SØSOUL will seek a reasonable solution, such as rescheduling, replacement or another appropriate arrangement.

Statutory consumer rights remain unaffected.

18. Privacy

SØSOUL processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR/AVG).

Personal data will only be collected and processed where there is an appropriate legal basis and for legitimate purposes such as processing bookings, providing services, fulfilling legal obligations and communicating with Clients.

Health or other sensitive personal information will only be processed where legally permitted and where reasonably necessary.

Further information is available in the SØSOUL Privacy Policy.

19. Complaints

SØSOUL aims to handle concerns and complaints carefully and respectfully.

Complaints concerning SØSOUL may be submitted to:

hello@sosoul.nl

SØSOUL will acknowledge receipt of a complaint within a reasonable period and aims to provide a substantive response within 14 working days.

If additional time is required to investigate the complaint, the complainant will be informed.

For complaints concerning the professional conduct of an independent Facilitator, the Participant may also be referred to the Facilitator’s own complaints procedure, professional association or insurer where applicable.

SØSOUL may assist in communication or mediation where appropriate, but doing so does not automatically make SØSOUL legally responsible for the actions of an independent Facilitator.

20. Conduct and Safety

SØSOUL is intended to be a respectful and safe environment.

Aggressive, threatening, discriminatory, sexually inappropriate, seriously disruptive or unsafe behaviour towards Participants, Facilitators, staff or visitors will not be accepted.

SØSOUL may refuse access to or require a person to leave the premises where reasonably necessary to protect the safety, dignity or wellbeing of others or to prevent serious disruption.

Where participation is terminated because of serious misconduct by the Participant, there is no automatic entitlement to a refund, subject always to applicable law.

21. Changes to these General Terms & Conditions

SØSOUL may amend these General Terms & Conditions from time to time.

The version applicable to an Agreement is generally the version made available to the Client at or before the time the Agreement was concluded.

Changes will not retrospectively remove statutory rights or materially alter an existing consumer Agreement unless permitted by law and appropriately communicated.

The most recent version will be available through SØSOUL’s website.

22. Severability

If any provision of these General Terms & Conditions is found to be invalid, unenforceable or contrary to mandatory law, the remaining provisions remain in effect.

The invalid provision will, where possible, be replaced or interpreted in a manner that most closely reflects its intended purpose while complying with applicable law.

23. Governing Law and Disputes

These General Terms & Conditions and all Agreements with SØSOUL are governed by Dutch law.

The parties are encouraged to first attempt to resolve any dispute through direct communication.

Where a dispute cannot be resolved amicably, it may be submitted to the competent court in accordance with the applicable rules of Dutch law.

Nothing in this clause deprives a consumer of any mandatory jurisdictional protection or other rights granted under applicable consumer law.

SØSOUL – Inner Sanctuary
Anjeliersstraat 46 HS
1015 NH Amsterdam
The Netherlands

KVK: 74218429
hello@sosoul.nl